FAQs

When you choose our balloon decor services, we ensure a smooth and hassle-free process. It starts with you filling out a form to share your event details, vision, and preferences. We review and confirm these details, then send you an invoice along with our terms of service. After you review and proceed with the payment, we follow up as your event approaches to confirm any last-minute details. The night before, you'll receive an email confirming our arrival time. On the event day, our team will set up the decor as discussed, ensuring everything is perfect before we leave.

We recommend booking our balloon decor services at least 4-6 weeks in advance to ensure availability, especially during the busy summer season. We will always try to accommodate last-minute requests whenever possible, but early booking is advised to secure your preferred date.

Yes, we offer delivery and setup services to make your event as stress-free as possible. We call this a “full installation”.

The setup time varies based on the complexity of the design, typically we need 1.5-2 hours but we always ensure to complete setup well before your event starts and guests arrive.

The setup time for our balloon decorations varies based on the complexity of the design. Typically, we need 1.5-2 hours, but we always ensure to complete the setup well before your event starts and guests arrive.

Absolutely! We love bringing new and unique visions to life. Share your ideas with us, send an inspirational photo and we'll create something special just for you.

We can certainly use an online image as inspiration. We believe every design should be a unique reflection of the stylist's individual touch, making no two garlands identical.

We accept a variety of payment methods, including debit/credit cards and E-transfers. Cash will only be accepted upon agreement.

Yes, we require a 50% deposit to secure your booking. The specific amount and payment due dates will be detailed in your invoice.

If you need to cancel your order, please refer to our detailed cancellation policy in the 'Terms & Conditions' section on your invoice. We strive to accommodate changes, but please note that cancellations may be subject to fees depending on the timing and nature of the cancellation.

Delivery fees apply depending on the location of your event. This will be included in your quote.

Yes, we offer a removal and disposal service for an additional fee. We call this a “strike fee”.

We typically only inflate and install our own balloons to ensure quality and safety standards.

If you’d like your doctor/technician to send the results they can email it to us. If you are local to Mississauga, we can meet up, or you can get a close friend/family member to give it to us.

Yes, we'll send a photo for you to select from. Please note that the availability of certain types of teddy bears may vary.

Yes, all of our latex balloons are made from natural latex, which is biodegradable.

Yes, we offer both air-filled and helium-filled balloons depending on your event needs.

We offer foil and Mylar balloons as alternatives for those with latex allergies. Please inform us about any allergies when submitting your request form.