Question 1

What is the process for booking and receiving your balloon decor services?

Accepted Answer

When you choose our balloon decor services, we ensure a smooth and hassle-free process. It starts with you filling out a form to share your event details, vision, and preferences. We review and confirm these details, then send you an invoice along with our terms of service. After you review and proceed with the payment, we follow up as your event approaches to confirm any last-minute details. The night before, you'll receive an email confirming our arrival time. On the event day, our team will set up the decor as discussed, ensuring everything is perfect before we leave.

Question 2

How far in advance should I book your balloon decor services?

Accepted Answer

We recommend booking our balloon decor services at least 4-6 weeks in advance to ensure availability, especially during the busy summer season. We will always try to accommodate last-minute requests whenever possible, but early booking is advised to secure your preferred date.

Question 3

How long does it take to set up the balloon decorations?

Accepted Answer

The setup time varies based on the complexity of the design, typically we need 1.5-2 hours but we always ensure to complete setup well before your event starts and guests arrive.

Question 4

How long does it take to set up your balloon decorations?

Accepted Answer

The setup time for our balloon decorations varies based on the complexity of the design. Typically, we need 1.5-2 hours, but we always ensure to complete the setup well before your event starts and guests arrive.

Question 5

Can you replicate a design I found online?

Accepted Answer

We can certainly use an online image as inspiration. We believe every design should be a unique reflection of the stylist's individual touch, making no two garlands identical.

Question 6

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including debit/credit cards and E-transfers. Cash will only be accepted upon agreement.

Question 7

What is your cancellation policy?

Accepted Answer

If you need to cancel your order, please refer to our detailed cancellation policy in the 'Terms & Conditions' section on your invoice. We strive to accommodate changes, but please note that cancellations may be subject to fees depending on the timing and nature of the cancellation.

Question 8

Is there a delivery fee for the balloons?

Accepted Answer

Delivery fees apply depending on the location of your event. This will be included in your quote.

Question 9

Can you inflate balloons that I provide?

Accepted Answer

We typically only inflate and install our own balloons to ensure quality and safety standards.

Question 10

Can I choose my teddy bear for the balloon tower?

Accepted Answer

Yes, we'll send a photo for you to select from. Please note that the availability of certain types of teddy bears may vary.

Question 11

Are your balloons environmentally friendly?

Accepted Answer

Yes, all of our latex balloons are made from natural latex, which is biodegradable.

Question 12

Do you provide helium-filled balloons?

Accepted Answer

Yes, we offer both air-filled and helium-filled balloons depending on your event needs.

Question 13

Are your balloons suitable for people with latex allergies?

Accepted Answer

We offer foil and Mylar balloons as alternatives for those with latex allergies. Please inform us about any allergies when submitting your request form.

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