FAQs

When you choose our services, we ensure the process is as smooth as possible for you. It begins with you filling out a form where you share your event details, vision and preferences for the balloon decor. We review the form, confirm and finalize these details, ensuring your vision is fully understood. Once that's done, we send you an invoice along with our terms of service. After you review this, you proceed with the payment. As we near your event, we send a follow-up email to confirm any last-minute details and reassure you that everything is on track. The night before the event, you'll receive another email from us to confirm our arrival time. On your big day, our team will arrive as scheduled, set up the decor exactly as discussed and you envisioned, and leave only once you're completely satisfied with the setup. This streamlined process ensures a hassle-free experience, leaving you free to enjoy your event with stunning balloon decor.

We recommend booking at least 4-6 weeks in advance to ensure availability. Earlier if your event is in the summer, as it’s our busy season. We will always try to accommodate last-minute requests whenever possible.

Yes, we offer delivery and setup services to make your event as stress-free as possible. We call this a “full installation”.

The setup time varies based on the complexity of the design, typically we need 1.5-2 hours but we always ensure to complete setup well before your event starts and guests arrive.

Absolutely! We love bringing new and unique visions to life. Share your ideas with us, send an inspirational photo and we'll create something special just for you.

Of course! We offer a wide range of colors and can send you a color chart to match your event theme. If you’d like a custom color, we can create a palette for you.

We can certainly use an online image as inspiration. We believe every design should be a unique reflection of the stylist's individual touch, making no two garlands identical.

We accept a variety of payment methods, including debit/credit cards and E-transfers. Cash will only be accepted upon agreement.

Yes, we require a 50% deposit upon booking. The amount will be specified in your invoice with payment due dates.

Please refer to our cancellation policy detailed on the 'Terms & Conditions' section on your invoice.

Delivery fees apply depending on the location of your event. This will be included in your quote.

Yes, we offer a removal and disposal service for an additional fee. We call this a “strike fee”.

We typically only inflate and install our own balloons to ensure quality and safety standards.

If you’d like your doctor/technician to send the results they can email it to us. If you are local to Mississauga, we can meet up, or you can get a close friend/family member to give it to us.

Yes, we'll send a photo for you to select from. Please note that the availability of certain types of teddy bears may vary.

Yes, all of our latex balloons are made from natural latex, which is biodegradable.

Yes, we offer both air-filled and helium-filled balloons depending on your event needs.

We offer foil and Mylar balloons as alternatives for those with latex allergies. Please inform us about any allergies when submitting your request form.